Last updated: 27 October 2026
Welcome to Silvay, operated by Simar & Richa Fine Jewellery. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, make a purchase or contact us.
1. Information We Collect
Personal information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed by our payment partners)
- Account login details
Non-personal information
- IP address
- Browser type and version
- Device information and operating system
- Website usage data
- Cookies and similar tracking information
2. How We Use Your Information
- Process and deliver your orders
- Manage your account and wishlist
- Provide customer support, including on WhatsApp
- Send order confirmations and delivery updates
- Improve our products, website and services
- Personalise your shopping experience
- Prevent fraud and unauthorised activity
- Comply with legal obligations
- Send offers and marketing messages, where permitted by law and with your consent
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyse website traffic and keep features such as your bag and wishlist working. You can disable cookies in your browser settings, but some parts of the website may not work properly.
4. Sharing of Information
We do not sell, rent or trade your personal information. We may share it with:
- Payment processing providers
- Shipping and logistics partners
- Service providers who help us run the website
- Legal authorities when required by law
All service providers are required to keep your information confidential and secure.
5. Payment Security
Payments are processed through secure payment gateways. We do not store your full card details on our servers.
6. Data Retention
We keep your personal information only for as long as needed to fulfil the purposes in this policy, comply with legal obligations, resolve disputes and enforce our agreements.
7. Data Security
We use industry-standard measures to protect your information against unauthorised access, disclosure, alteration or destruction. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
8. Your Rights
Depending on applicable law, you may have the right to access, correct or delete your personal information, restrict or object to its processing, withdraw consent, and request a copy of your data. To exercise these rights, contact us using the details below.
9. Third-Party Links
Our website may link to third-party websites, including Instagram. We are not responsible for their privacy practices or content, and we encourage you to read their policies.
10. Children’s Privacy
Our services are not intended for anyone under 13. We do not knowingly collect personal information from children. If we learn that a child has given us personal information, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new revision date. Continued use of the website after changes are posted means you accept the updated policy.
12. Contact Us
For any question or request about this Privacy Policy or your data, contact us on WhatsApp on +91 78274 05240.
By using this website, creating an account or making a purchase, you confirm that you have read and agree to this Privacy Policy.