Last updated: 27 October 2026

Thank you for shopping with Silvay. Every piece is made in BIS hallmarked 925 sterling silver and checked before it ships. If something arrives damaged, we will make it right. This policy explains how.

Free Shipping and Delivery

Shipping is free on every order across India. Orders are delivered in 3–6 working days.

Damaged Product Replacement

If your order arrives damaged, defective or incorrect, we will replace it. To be eligible:

  • Contact us within 48 hours of delivery.
  • Share a clear unboxing video showing the sealed parcel being opened and the damaged product, along with photos of the product and packaging.
  • Include your order number.

Send these to us on WhatsApp on +91 78274 05240. Once we have reviewed your video and photos, we will confirm the replacement and let you know the next steps. Please do not send any product back without our approval.

What Is Not Covered

  • Damage reported after 48 hours of delivery, or without an unboxing video
  • Damage caused after delivery, including wear and tear, misuse, or contact with perfume, chemicals or water
  • Returns or exchanges for change of mind or size
  • Personalised or custom-made pieces, unless they arrive damaged or incorrect
  • Products that have been altered, resized or repaired by anyone other than us

Refunds

If a replacement is not possible, for example because the piece is out of stock, we will refund the amount paid. Approved refunds go back to your original payment method within 5–10 business days after approval. Processing times can vary with your bank or payment provider.

Return Shipping

For approved damaged, defective or incorrect items, we arrange and pay for the return of the product. Please do not send products back without prior authorisation.

Late or Missing Refunds

If you have not received your refund after 10 business days, check your bank account, then contact your bank or card provider, as posting can take time. If it still has not arrived, message us and we will help.

Order Cancellations

Orders can be cancelled before they are shipped. See our Cancellation Policy.

Caring for Your Silver

To keep your jewellery shining: keep it away from perfume, water and chemicals, store it in the pouch provided, and wipe it gently with a soft, dry cloth after wearing.

Contact Us

For any question about replacements or refunds, contact us on WhatsApp on +91 78274 05240.

By placing an order on our website, you confirm that you have read and agree to this policy.